Woodstone Credit Union - Products and Services

Online Bill Payer
Frequently Asked Questions

Online Bill Payer
24-Hour Member Service: 800-211-6506

ACCESS
Can I access this service by using America Online?
Can I use Online Bill Payer from any computer?
Do I need to be registered for Woodstone Online in order to use Online Bill Payer?
Does this site support interactive TV like WebTV?
From which of my accounts will payments be made?
How do I set up Online Bill Payer?
How does this online service use cookies?
What browser should I be using?
What is Online Bill Payer?
What modem speed do you recommend?
What monitor setting should I use?
When and how will my monthly Online Bill Payer service fee be assessed?
Why can't I see the Back button on my browser?
Why does my session time out?
Will I be charged the monthly Online Bill Payer monthly service fee even if I do not use the service?
PAYEES AND PAYMENTS
Do I need to create a “nickname” for each payee?
Do I need to notify my payees that I will be paying them with Online Bill Payer?
How can I check whether a payee has received my payment?
How do I delete a payment that I scheduled for today?
How far into the future can a scheduled recurring payment be made?
How is the payment sent to the payee?
How long will it take for online transactions to post?
How secure are my online payments and information?
What does it mean if a Payee is listed in the status column as "pending" on the Payees screen?
What happens if I have insufficient funds to cover a payment?
What happens if I make payments before midnight but log off after midnight?
What happens if I schedule a payment that falls on a Saturday?
What if I would like to pay someone (or a business) for whom I do not have an account number?
What if my payee’s address changes?
What if my payment is late, and I am charged finance charges?
What is the Payment Guarantee?
When are payments actually processed?
When can I schedule the first payment to a new Payee that I just set-up?
Whom can I pay?
GENERAL FUNCTIONALITY
Do I get a receipt from each transaction?
How do I export my financial information to Quicken?
What action generates the Session Summary Report?
MEMBER SERVICE
Do I need an e-mail account to use the Message Center?
How can I update my information?
How do I get additional help during a session?
What if I have additional questions?