Security & Fraud Protection| Woodstone Credit Union | Federal Way Washington

Online Banking

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Security & Fraud Protection

You hear about it in the media almost daily now - identity theft, online fraud, mail fraud. It seems that criminals are finding more and more ways to take advantage of innocent people.  As your credit union, we want to help you protect yourself from being the victim of fraudulent activity. 

What we can do.

In an effort to help protect our members from fraud and potential identity theft, please be aware that Woodstone (or any other legitimate financial institution) will NEVER request personal or account information via unsecure e-mail, outside of our Online Banking system. In addition, we will never ask a third party or credit union affiliated organization to request this type of information from you. It is our goal to keep your information safe!

To ensure that Online Banking is secure 24/7, we have introduced the Second Authentication process for online account access. When you register for Online Banking, you are asked to choose four (4) "challenge questions." In addition to providing the account number and password, users will occasionally be prompted to provide the answer to a challenge question before they can proceed to Online Banking. You may update your challenge questions at any time. Within Online Banking, click User Settings > Settings > Security Questions and Answers. Before proceeding, you will be prompted to confirm your identity with a Security Code or by answering a current Security Question.

What you can do.

Report Automated "Phishing" Calls! Woodstone will never make an automated call to inquire or request information regarding an account or loan that you have with us or any other financial institution.* It is not our practice to use an automated system for this purpose, and if you do receive such a call please hang up immediately (do not enter any numbers or say anything) and contact us at 800.334.9828 to report the call.

Go paperless with eStatements! Reducing the amount of personal information you have lying around is a good start to reducing the chance that your personal information accidentally makes it into the garbage (instead of shred) and your information falls into the wrong hands. Sign up for eStatements by logging in to your account via Online Banking and selecting the "eStatements" tab. All future statements will then be available for viewing for two years.

Set-up Alerts! Within Online Banking, you have the ability to assign specific alerts (text or email) for triggers such as deposits or withdrawals over/under a certain amount, Visa debit card transactions, checks clearing, an address change, insufficient funds in your account, and even if an invalid log-in has been attempted in Online Banking. To set up Alerts, simply login to Online Banking and click on the "Alerts" tab.

Identity Theft Solutions will help you prevent identity theft - or take the necessary steps to recover if you've been victimized. These tools are free to you as a benefit of membership at Woodstone.

Here are more tips and suggestions:

  • Make sure you are well informed and keep your computer up to date with current spam filters and anti-virus software;
  • Avoid using out-of-date software versions that have vulnerabilities easy to exploit. Software companies issue patches and updates, so be sure to sue them. Out of date Java software in particular has been a gateway for Trojan infections, say researchers;
  • Run full-system virus scans at least once a week;
  • Use caution when entering user names and passwords and enter these slowly to give time to back out if something doesn't seem right;
  • Regularly visit the FBI's Internet Crime Complaint Center for scam and scheme updates;
  • Have a computer expert remove any malware. Even if you succeed in unfreezing the computer, keyloggers and other malware may still be operating in the background; and
  • Never pay money or provide personal information to a suspicious online entity.
  • Identity Theft Links and Updates

    Following are several websites with tips on avoiding identity theft:

  • USPS- Tips on Avoiding Identity Theft
  • FBI/IC3-Are You a Victim of Internet Crime- Report it NOW!
  • "Phishing" Links and Updates

    Phishing is an email/internet scam that attempts to trick the victim into providing personal and account information through fake websites or reply e-mails, and is also the fastest growing crime in the United States. The following are several websites with tips on protecting yourself from phishing scams: 
  • Visa USA-Security & Common Risks
  • Better Business Bureau-Phishing Pfacts
  • Federal Trade Commission-ID Theft
  • Mail Fraud Links and Updates

  • US Postal Service-Mail Fraud
  • 1. For information regarding how to contact us via e-mail, visit our Contact Us page.